Return & Exchanges

At Alpha Crown Luxury Watch Co., your satisfaction is our priority. If your purchase doesn’t meet your expectations, we’re here to help. Our five (5) day refund and exchange policy ensures you have time to address any concerns. Please notify us promptly so we can resolve any issues.

Items are eligible for a refund or exchange under the following conditions:

1. Condition Mismatch: The watch’s condition is not as described or advertised.
2. Defective or Damaged: The watch is defective or arrived damaged.

Certain items are not eligible for return or exchange:

1. Final sale items.
2. Watches that have been worn and damaged.
3. Requested or specially sourced timepieces.

To qualify for a refund or exchange, the following conditions must be met:

• The item must be returned in the same condition as sold.
• All original packaging, including boxes, papers, and accessories, must be included.
• Items must be safely packaged to prevent damage during return shipping.

If any components are missing, refunds may be delayed until the missing items are received.

• Once we receive your return, our team will inspect it for signs of wear or damage.
• Upon successful inspection, your refund will be processed to the original payment method.
• Please allow up to three (3) business days for funds to be credited back to your account.

• Refunds are not issued in cash under any circumstances.
• If a return package is lost in transit, an insurance claim will be filed, and a refund will be issued only upon claim resolution.

At Alpha Crown Luxury Watch Co., we’re committed to ensuring your experience is seamless and stress-free. If you have questions or need assistance with a return or exchange, don’t hesitate to contact our team.